Frequently Asked Questions
What is Enception Rentals?
Want to get your hands on amazing dresses? What to do something epic? Enception Rentals is a way to do just that. Find affordable couture gowns. Created by photographers for photographers. You can offer stunning selections for your clients or models to wear during their shoots. We know what’s hot, and we are constantly adding new gowns to our collection.
How does Enception work?
- Find the look that’s right for you.
- Reserve it for the dates you need it. Pick an available 3 day or 5 day rental period.
- Receive it. Your dress will be delivered to your home, work, or hotel by UPS or carrier service by 8pm the day before your rental period begins.
- Return it. Package the dress in the provided packaging (pre-paid return label included). Take the package to a UPS drop box or schedule a pick up no later than 12pm on your rental return date.
How long is the rental period?
You can choose a 3 day or 5 day rental. You will receive the gown the day before your rental start date. This is how a typical rental works:
- Day 1: You would have received the gown by 8pm the night before. Take this day to unwrap the gown, air it out, inspect it, figure out how you want to shoot it.
- Day 2: Wear it, work it, and get the shot!
- Day 3: Return it to your nearest UPS drop off location by 12 pm.
I purchased an Enception Pro Membership. How do I use it?
Once you have signed up, you will receive your Enception Pro Membership email (if you did not receive your email, please check your spam folder or reach out to us at firstname.lastname@example.org). The email will contain your unique Pro Membership code.
To begin, you will select your gown and rental period. In your shopping cart during checkout, you will apply your coupon code to the order and the gown will be discounted. Your Pro Membership includes  5-day rental gowns for you to use at anytime throughout the year.
Why should I rent?
We make the designer dresses of your dreams affordable. How else can you shoot an amazing gown with a 15 foot train for less than $150? Not to mention, almost all of our gowns are custom made. Get a unique look you can’t find anywhere else.
When should I reserve my gown?
You can reserve your dress up to 12 months in advance. There is only a select number of gowns available for each style (in many cases- only 1) so if you find the one you love, we recommend booking it before someone else does. If you’re a procrastinator, we offer several expedited shipping options to get your dress there faster.
What if I get the dress and something is wrong with it?
Our team inspects every dress before it leaves our warehouse to ensure only high quality rentals. Open your box as soon as you get it to ensure it’s what you expected. If you have any questions or concerns, contact us within 24 hours and we’ll work with you to fix the issue.
The dress I want is unavailable. What should I do?
Unfortunately, there are only a select number of dresses of each style. That’s why we recommend reserving your dress well in advance.
If your dates are flexible: Pick a date that is available.
If your dates are not flexible: Reserve another style. Or contact us, and we can add you to a waiting list for the gown. If the dress becomes available for any reason, we’ll let you know. However, this is not likely or guaranteed.
Do I need to clean the dress before I send it back?
Nope! We take care of all dry cleaning. Just treat it like you are borrowing it from your best friend’s closet. Wear it, enjoy it, and send it back. If you purchased insurance, minor stains and damage are covered. If you did not purchase insurance, minor stains and damaged will be billed to the card associated with your account. You will be notified of the cleaning and/or repair cost by email before you are charged. In the rare event of significant damage, or if it is not returned you will be charged the full retail price.
What if I return the dress late?
In order to ensure the dress is on time for it’s next rental, it’s imperative you return the gown by 12pm on the last day of your rental. Otherwise, you are subject to a daily late fee until the dress’ full retail price (listed on the product page) has been reached – So please return the dress on time.
If the return date of your dress falls on a Sunday, you may return on the following Monday with no late penalties or fees.
What if I have a destination shoot?
If it’s warm and tropical, we will hand deliver! (just kidding) We can ship to your hotel, as long as it is in the 48 contiguous United States. During checkout, select “Ship to a different address.” Just make sure your shipping address and dates are correct.
Do you ship internationally?
Currently, we are only offering dresses to the 48 contiguous United States.
What if I don't love the dress?
We make every effort to accurately depict and describe our products. Make sure you check out the photos, description, and measurements so you know what to expect. Consider adding a second look for 25% off.
Can I rent more than one dress at a time?
Yes! Maybe you have 2 shoots in mind, or maybe you just want options. Either way, we’ve got you covered. When you order 2 dress styles on the same order, you will automatically receive 25% off the lower priced gown. This can’t be combined with any other offer.
Aditionally, any dresses ordered at the same time must be for the same dates.
What if I stain or damage the dress?
Accidents happen. We get it. The $25 insurance fee covers these minor incidents. However, significant damage and theft are not covered. If you did not purchase insurance, minor stains and damaged will be billed to the card associated with your account. You will be notified of the cleaning and/or repair cost by email before you are charged. If the item is damaged beyond repair or not returned, you will be charged the full retail price for the item.
What if the dress doesn't fit?
Most of our dresses are sized to fit models size 0-6 and have a corset style lace-up back that is adjustable for your model. Be sure to check the size and fit section in the dress description before renting. If your model is small, you may need to use clamps – be very careful not to damage the dress. Beadwork and lace can be very delicate.
Can I change my shipping address after I've placed the order?
Absolutely, contact us at email@example.com to make those changes. *Note that shipping costs may change based on your new address. We’ll let you know if a price adjustment is necessary. If your dress has already shipped a change may not be possible.
When will I be charged?
Your credit card will be charged at the time you make your reservation. If your order is late, you will be charged a late fee daily until either the cost of the dress is reached or we receive notification from UPS that the dress has been returned.
Can I make changes to my order?
There are no guarantees, due to availability. Please reach out to us at firstname.lastname@example.org as soon as possible to request changes and we will do our best to accommodate you.
Can I change my rental date?
Dates can be changed up to 30 days prior to your rental date (depending on availability).
Can I cancel my order?
If you cancel thirty (30) or more days in advance of the delivery date, there is no cancellation fee and you will receive a full refund issued to the payment card you used for the order.
If you cancel less than thirty (30) days but more than fourteen (14) days in advance of the delivery date, you will not receive any refund, but you will receive a full credit to your Enception account for the Rental Fee associated with the cancelled order. This credit can be applied to any future Enception rental.
If you cancel fourteen (14) or fewer days in advance of the delivery date, you can still receive a credit to your Enception account for the Rental Fee associated with the cancelled order, minus a cancellation fee of $20.
What time will my dress arrive?
Typically between 8am-8pm on M-F. You will have tracking information as soon as your dress ships.
How much does shipping cost?
Shipping is calculated based on where you live, how fast you need it, and the actual size of the dress. You can see the shipping cost when you are placing your order, but typically it’s $25-75. Our dress are elaborate and sometimes bulky- some dresses will be more expensive to ship than others.
What if there is a problem with my order?
Orders placed less than 7 days in advance will require expedited shipping. If we notice a problem with your order, we will attempt to contact you as soon as possible. However, please make sure to check your shipping selection during checkout to ensure your order will arrive on time.