FREQUENTLY ASKED QUESTIONS

Want to get your hands on amazing dresses? What to do something epic? Enception Rentals is a way to do just that. Find affordable couture gowns. Created by photographers for photographers. You can offer stunning selections for your clients or models to wear during their shoots. We know what’s hot, and we are constantly adding new gowns to our collection.

  1. Find the look that’s right for you.
  2. Reserve it for the dates you need it. Pick an available 3 day or 5 day rental period.
  3. Receive it. Your dress will be delivered to your home, work, or hotel by UPS or carrier service by 8pm the day before your rental period begins.
  4. Return it. Package the dress in the provided packaging (pre-paid return label included). Take the package to a UPS drop box or schedule a pick up no later than 12pm on your rental return date.

You can choose a 3 day or 5 day rental. You will receive the gown the day before your rental start date. This is how a typical rental works:

  • Day 1: You would have received the gown by 8pm the night before. Take this day to unwrap the gown, air it out, inspect it, figure out how you want to shoot it.
  • Day 2: Wear it, work it, and get the shot!
  • Day 3: Return it to your nearest UPS drop off location by 12 pm.

We make the designer dresses of your dreams affordable. How else can you shoot an amazing gown with a 15 foot train for less than $150? Not to mention, almost all of our gowns are custom made. Get a unique look you can’t find anywhere else.

You can reserve your dress up to 12 months in advance. There is only a select number of gowns available for each style (in many cases- only 1) so if you find the one you love, we recommend booking it before someone else does. If you’re a procrastinator, we offer several expedited shipping options to get your dress there faster.

Our team inspects every dress before it leaves our warehouse to ensure only high quality rentals. Open your box as soon as you get it to ensure it’s what you expected. If you have any questions or concerns, contact us within 24 hours and we’ll work with you to fix the issue.

Unfortunately, there are only a select number of dresses of each style. That’s why we recommend reserving your dress well in advance.

If your dates are flexible: Pick a date that is available.

If your dates are not flexible: Reserve another style. Or contact us, and we can add you to a waiting list for the gown. If the dress becomes available for any reason, we’ll let you know. However, this is not likely or guaranteed.

Nope! We take care of all dry cleaning. Just treat it like you are borrowing it from your best friend’s closet. Wear it, enjoy it, and send it back. If you purchased insurance, minor stains and damage are covered. If you did not purchase insurance, minor stains and damaged will be billed to the card associated with your account. You will be notified of the cleaning and/or repair cost by email before you are charged. In the rare event of significant damage, or if it is not returned you will be charged the full retail price. 

In order to ensure the dress is on time for it’s next rental, it’s imperative you return the gown by 12pm on the last day of your rental. Otherwise, you are subject to a daily late fee until the dress’ full retail price (listed on the product page) has been reached – So please return the dress on time.

If the return date of your dress falls on a Sunday, you may return on the following Monday with no late penalties or fees.

If it’s warm and tropical, we will hand deliver! (just kidding) We can ship to your hotel, as long as it is in the 48 contiguous United States. During checkout, select “Ship to a different address.” Just make sure your shipping address and dates are correct. 

Currently, we are only offering dresses to the 48 contiguous United States.

We make every effort to accurately depict and describe our products. Make sure you check out the photos, description, and measurements so you know what to expect. Consider adding a second look for 25% off. 

Yes! Maybe you have 2 shoots in mind, or maybe you just want options. Either way, we’ve got you covered. When you order 2 dress styles on the same order, you will automatically receive 25% off the lower priced gown.  This can’t be combined with any other offer.

Aditionally, any dresses ordered at the same time must be for the same dates.

Accidents happen. We get it. The $25 insurance fee covers these minor incidents. However, significant damage and theft are not covered. If you did not purchase insurance, minor stains and damaged will be billed to the card associated with your account. You will be notified of the cleaning and/or repair cost by email before you are charged. If the item is damaged beyond repair or not returned, you will be charged the full retail price for the item.

Most of our dresses are sized to fit models size 0-6 and have a corset style lace-up back that is adjustable for your model. Be sure to check the size and fit section in the dress description before renting. If your model is small, you may need to use clamps – be very careful not to damage the dress. Beadwork and lace can be very delicate.

Absolutely, contact us at info@enceptionrentals.com to make those changes. *Note that shipping costs may change based on your new address. We’ll let you know if a price adjustment is necessary.  If your dress has already shipped a change may not be possible.

Your credit card will be charged at the time you make your reservation. If your order is late, you will be charged a late fee daily until either the cost of the dress is reached or we receive notification from UPS that the dress has been returned.

There are no guarantees, due to availability. Please reach out to us at info@enceptionrentals.com as soon as possible to request changes and we will do our best to accommodate you.

Dates can be changed up to 30 days prior to your rental date (depending on availability).

If you cancel thirty (30) or more days in advance of the delivery date, there is no cancellation fee and you will receive a full refund issued to the payment card you used for the order.

If you cancel less than thirty (30) days but more than fourteen (14) days in advance of the delivery date, you will not receive any refund, but you will receive a full credit to your Enception account for the Rental Fee associated with the cancelled order. This credit can be applied to any future Enception rental.

If you cancel fourteen (14) or fewer days in advance of the delivery date, you can still receive a credit to your Enception account for the Rental Fee associated with the cancelled order, minus a cancellation fee of $20.

Standard shipping is UPS ground. We plan ahead to make sure your items arrive no later than 8pm on the day before your rental start period. If you are ordering less than 7 days before your rental start period, we offer 3 day select, 2 day, and Next day air shipping options.

Typically between 8am-8pm on M-F. You will have tracking information as soon as your dress ships.

Shipping is calculated based on where you live, how fast you need it, and the actual size of the dress. You can see the shipping cost when you are placing your order, but typically it’s $25-75. Our dress are elaborate and sometimes bulky- some dresses will be more expensive to ship than others.

Enception is coming to ShutterFest Lunacy! Work hands-on with instructors, your peers, and of course, gorgeous stylized looks brought to you by Enception Rentals. Seating is limited – so get your tickets now.

Follow us on Facebook to see if we’re coming to a conference near you!

Orders placed less than 7 days in advance will require expedited shipping. If we notice a problem with your order, we will attempt to contact you as soon as possible. However, please make sure to check your shipping selection during checkout to ensure your order will arrive on time.